Return Policy
Items purchased on Teehelen are custom made and printed just for you. We cannot offer returns unless the items fall into one of the following categories:
Item is Damaged in Transit
Incorrect Item is Delivered
Item is Defective or Misprinted
If you are not satisfied with your experience, we are here to help you. Our Exchange and Refund Policy is effective 30 calendar days from the day you have received your order. We hope to build trust and long-term relationship with our customers so we aim to provide excellent service quality and fair compensation available to resolve your problems.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase (Order ID, Transaction ID, Email,…etc). Please do not send your purchase back to the manufacturer.
Original condition is consider as any merchandise that is unworn, not-used, and has not been washed and/or put in a dryer for any reason. The item(s) must also not in smell strongly of smoke and/or body odors of any type, are not covered in pet and/or human hair, and are not stained or damaged in any other way. All original sewn in or hang tags must still be intact
Wrong information/Item Model Change/Order Cancellation
In the event that you may have submitted wrong information when making your order or you may have chosen the wrong item model and needs to be corrected, you can do so by notifying us via Email or Facebook Page Messaging within 12 hours after you have received your email confirmation. We also encourage all our valued customers to provide us with a complete and precise information (name, address, and if possible, a contact number). If the courier is not able to track the shipping address, the package will be sent back to the store room and will undergo shipment again once the correct information is updated with us.
Do I pay the shipping fee for returns?
Please be advised that you will be responsible for your shipping cost when returning an item.
Shipping costs are non-refundable. Refunds only cover the retail price of the item that was ordered and is also not applicable on Free-Just-Pay-Shipping-Fee promotional items.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to address: 2008 Akuunyaa Way Lakeside California 92040, US
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to address: 2008 Akuunyaa Way Lakeside California 92040, US
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
CONTACT US
Address: 2008 Akuunyaa Way Lakeside California 92040, US
Email: [email protected]